The evaluation was conducted on May 10th, 2023 during a working visit by Minister Minette Libom Li Likeng in Douala to the mobile telephone operators in Cameroon (MTN and ORANGE) in conformity with the prescribed measures assigned them at the consultation meeting of April 27th, 2023 on the improvement of the deteriorating electronic communication services in Cameroon.
The Minister's visit centered around the evaluation of five prescribed measures namely; The coverage and performances of the network for each operator, the putting at the disposal of consumers a comparative tool of tariffs offers, systematically informing consumers of the upload and download speed corresponding to a subscribed data bundle, the putting in place of mechanisms for the reibursement of unused data and credit, informing consumers on the use of multiple electronic consumer services in their portfolio and ensure the modernisation, promotion and popularisation of the users' complaints.
Minister Minette Libom Li Likeng made this inspection during a working visit to Douala in the Littoral Region on May 10, 2023. This was to verify the level of progress and implimentation made by the mobile telephone operators: MTN Cameroon and ORANGE Cameroun on the prescribed measures in order to salvage the deteriorating quality of electronic communication services.
This visit came on the hills of the high-level consultation meeting presided by the Minister on electronic commuication services with the Telecommunications Regulatory Board and the mobile telephone operators (CAMTEL, MTN and ORANGE) on April 27, 2023 in MINPOSTEL. The meeting was aimed at emitting measures to improve the quality of electronic communication services and customer protection to appease the recent numerous and persistent complaints by customers of the deteriorating quality of services rendered amongst which, high cost of communication and missing data. These revandications resorted to customers going on a daily 2 hours airplane mood with aim to draw the attention of the powers that be.
During her visit, Minister Minette Libom Li Likeng questioned each aspect of the measures as well as a demonstration of the practicality and their efficiency. It was however observed that ORANGE Cameroun who added two supplimentary measures, successfully implemented three of the prescribed measures while MTN Cameroon respected four.
At the press briefing with the media, the Minister precised that some of these complaints fall back on the consumers. She stated that some use high-tech telephones with high data consumption, set their tools on automatic mobile updates and downloads of Apps, others have constant running Apps not in use, while some go for the wrong choice of offers not adapted to their demands. In addition to these, power failures and optic fiber cuts.
To this end the Minister reasured the population of the readiness of the operators to satisfy subscribers and only time is the factor needed for the realisation. For instance, consumers are to be systematically refunded any missing data or credit.
She went further to reiterate government's continuous battle in improving the quality of electronic communication services. "The next step from here will be to the Telecommunications Regulatory Board (TRB), to inspect and ensure that they too are in conformity with the prescribed measures and well equipped to rigorously work with the operators checking that they respect their engagements for the benefit and protection of consumers", she concluded.