In a bid to implement the revered instructions of the Head of State Paul Biya on the need to improve the quality of service offered by electronic communication operators,
Minister Minette Libom Li Likeng organized the third session of the Public-Private Permanent Consultation Forum in Yaoundé under the theme: The imperative of quality of service in the telecommunications domain: The urgent need for a collective mobilization.
After two days of rich and fruitful deliberation by actors of the public and private sectors as well as the civil society representatives, the Minister closed the consultation meeting on a satisfactory and hopeful note considering the firm resolve by all stakeholders to offer best quality services at very affordable prices.
In her closing address in the Ministry’s conference hall on Friday 15 December 2017, Minister Minette Libom Li Likeng said the stakeholders recommended that in order to ensure the proper installation and management of optical fibre infrastructure and radio frequency, operators should strictly respect the laws organizing the installation of optical fibre and radio equipment. Stakeholders also adopted the idea of elaborating a national communication plan on the proper use of the spectrum and a more organized use of frequency in border towns.
With regard to the operator – subscriber relationship, stakeholders recommended the urgent need of a regulation adapted to the changes induced by the evolution of the digital age. The Minister particularly recommended that the operators create an interactive platform with subscribers so as to better manage or respond to their complaints.
Talking about the evaluation of the level of implementation of the benchmarks of the 2017 telecommunications audit, which took place in a special commission with operators and regulators, Minister Minette Libom Li Likeng remarked that the operators have adhered to the correction plan and show great commitment to executing it as some have created special commissions to effectively implement the prescribed corrections. The Minister evaluated the implementation of the benchmarks at 60% stating that it is an indication that operators are working hard to implement prescribed changes by the end of the 6-month deadline given them by the Minister.
Sounding hopeful with regard to the implementation of the correction plan, the Posts and Telecommunications boss recommended that the Telecommunications Regulatory Board should closely and effectively follow the operators and ensure that they respect all specifications on the contracts as well as the law in place.
The Minister stated that she is convinced that the recommendations of this 3rd session of the public-private permanent consultation forum will go long way to improve quality of service thereby permitting Cameroon to enter into the society of Information, of knowledge and of the digital economy and in turn enjoy all its dividends.